Daniel and I have had nothing but problems with them....
Picking them to help my husband has been the worst experience in our life. Here is a time line of the events:
11/02/07 My husband was the victim of a home burglary.
11/15/07 My husband received a security system from ADT in Apt 715
08/2008 My husband moves into a new apt in same apartment complex Apt 1027. We were told at that time that they would honor the original contract and not extend it. Told leave the system in the old apartment and they would install a new system in the new apartment.
Sent a installer (named Sam) out to install system. Installer was unable to get the system to work and said that he would be back the next day to finish. He never came.
Set up another appointment, installer never showed.
9/19/08 Set up appointment, calls at 5:47 PM and says he's on the stuck on the Southside. We cancel appointment. Call national office. The national office said that the local office never turned the billing on and that they never activated the system.
11/2008 We returned from our honeymoon and I moved in. Since we were planning a wedding and trying to move me into the apartment my husband was not able to keep tabs on ADT. His mistake and he's aware of it.
12/10/08 Set up appointment to finish install, putting up connections. ADT sends service man who can't finish install. Says he'll send someone to finish install the next day.
12/17/08 11:19 AM Call to sent appointment to finish install. They set up appointment for coming Friday morning. Was told the contract date doesn't get extended.
12/19/08 Installer comes. Has problems with wall monitor. There are no signals going out since we do not have home phone service and since it's run off a cell signal that the system can't get a signal out. Something is also missing from the panel that holds down the tamper switch. Calls another installer to ask if he has another system on his truck. They decide to ball up some paper to put into the system to hold the tamper switch down. Said that the 2nd installer fixed problem.
02/04/09 Another appointment set. Having problems with system giving error messages and beeping at random times. Was told problem was fixed.
02/20/09 Another appointment set. Same problem as above. Find out that paper that was balled up on 12/08/08 was left in system and that it's no longer holding down tamper switch. Also found out that ADT's system was having problems and that they had to cancel original account in their system and set up a new one.
Since that time we've had the system beep, give error messages and go off at random times at all hours of the day and night. Currently the system is not working but because of everything we've just left it alone.
08/09/09 After months of the system not working we go a call from some one with ADT who called to let us know our system isn't working.
All we want now is to not have the contract extended. We want to just pay monthly for them to monitor nothing. No one locally wants to help or nationally either. So we are stuck paying for an extra year.
Whatever you do DO NOT GET ADT.
http://www.alarmsystemreviews.com/unbiased-adt-alarm-reviews.html
3 comments:
I'd like to add some more information to ADT Security Service. Please be wary in entering into a contract with this company. There are plenty of providers out there that do not need a contractual obligation. They lock you into a 3 year deal which is not so bad as long as the service works with your configuration. If you break the service they are unwilling to negotiate or discuss any terms to ease the pain and it is 75% of the remaining contract plus a 30 day notice so becareful when you sign a contract with these guys. Customer Service is horrible and they are not interested in helping there customers. There service will not work with VOIP phone system so if your considering using them with this service do not even attempt it. My personal opinion is that you should look at other options that are way more customer friendly and can use technology that was made in the 21st century like VOIP or the internet.
Bottom Line do not use ADT Home or Business Security Service.
Everything you said is 100% true. We hate them. As soon as our contract is up we are leaving them for good. They are currently being paid for a system that isn't even being monitored.
Post a Comment